B2B Distribution Warranty

Throughout this policy, the following terms apply:
“We”, “us” and “our'' mean Modular Wholesale Co. Pty Limited ACN 647 208 115
“You” and “your” includes our customers and prospective customers.

At Modular Wholesale Co. Pty Limited we stand behind all the quality products we sell, with an extensive list of stockists and service agents for any product or warranty needs you may have.

Our Warranty

We warrant to you that our supplied products are free from defects in workmanship and materials for the warranty period.

Product Installation and Usage

Please ensure you:

(a) fit the supplied product in accordance with the manufacturers product guidelines and all relevant vehicle safety and compliance laws, or have a Modular authorised accredited service agent fit the product.
(b) use the product for the purpose for which it was originally designed and in accordance with the manufacturers guidelines and all relevant vehicle safety and compliance laws.
(c) service the installed product as per guidelines provided by Modular Wholesale Co Pty Limited or Modular Wholesale Co NZ Limited.

Exclusions

Our warranty doesn’t cover:

(a) normal wear and tear- service related items
(b) fitting the supplied products other than in accordance with the manufacturers product information and any relevant vehicle safety and compliance laws, including incorrect fitting
(c) using the supplied product other than for the purpose for which it was originally designed or other than in accordance with the manufacturers product information and any relevant vehicle safety and compliance laws, including unusual, improper or negligent use or misuse
(d) misuse or neglect of the supplied product, including improper repair or maintenance or failing to repair or maintain the product according to the manufacturers product information
(e) alteration, abuse, acts of nature, terrorism, vandalism, collision, road hazards or adverse conditions
(f) if the goods supplied are not of an acceptable quality but the defect in the quality was drawn to the consumer’s attention before the consumer agreed to purchase the product
(g) if the reason as to why the goods were not of an acceptable quality was disclosed in a written notice which was transparent and displayed along with the goods prior to purchase
(h) specifically relating to diesel air heaters and diesel hydroplate heaters: failure to service the product every 1500hrs. Proof of servicing must be provided with a claim.

Making a Claim

I bought my product as a consumer from a stockist (in store or online)

If you are a consumer who purchased your product from an authorised stockist in store or online, and you become aware of a possible defect you may choose to:

(a) contact Technical Support on P: 1300-770-588 to ascertain if they can troubleshoot your problem
(b) contact Modular Wholesale’s Warranty Department via E: warranty@modularw.com.au or P: 1300-770-588

If Technical Support is unable to assist, our Warranty Department will arrange for you to either attend a service agent (at your cost) for a Modular representative to inspect the product (as fitted to your vehicle) or for you to return the Modular product to us.

When you attend the service agent you will also be requested to provide the purchase receipt in the event of a warranty claim. The service agent will be required to complete and lodge a warranty claim form for the consumer for the warranty process to be reviewed.

Note: To ensure our warranty is not voided, please keep the purchase receipt as proof of purchase and don’t remove the fitted product from your vehicle before contacting us.

If your claim is in order, we’ll notify you and (at our sole discretion) advise on remediation of either repair or repair the defective workmanship or materials (at our cost). If further information or investigation is required or if the claim does not meet the requirements under our warranty, our Warranty Department will contact you.

I am an account holder (OEM)

If you become aware of a possible fault or defect, please follow the below steps:

(a) Firstly, contact your Sales Representative directly or Technical Support on P:1300-770-588 to ascertain if they are able to troubleshoot and support you with your product, then if the concern cannot be addressed by the technical support please,
(b) Log into your Modular account, and lodge a claim via the Modular Wholesale website “Warranty Request” form.
(c) Contact Modular Wholesale’s Warranty Department via E: warranty@modularw.com.au or P: 1300-770-588 to lodge a claim.

I am an account holder (Aftermarket)

If you become aware of a possible fault or defect, please follow the below steps:

(a) Firstly, contact your Sales Representative directly or Technical Support on P:1300-770-588 to ascertain if they are able to troubleshoot and support you with your product, then if the concern cannot be addressed by the technical support please,
(b) Log into your Modular account, and lodge a claim via the Modular Wholesale website “Warranty Request” form.

Note: Please do not remove installed products or send products to Modular Wholesale or a service agent without prior approval from the Warranty Department.

I am an authorised service agent

If you become aware of a possible fault or defect, please follow the below steps:

(a) Firstly, contact Technical Support on P:1300-770-588 to ascertain if they can troubleshoot and support you with your product, then if the concern cannot be addressed by the technical support team please,
(b) Log into your Modular account, and lodge a claim via the Modular Wholesale website “Warranty Request” form.
(c) Contact Modular Wholesale’s Warranty Department.

Australian Consumer Law

All products come with guarantees that can’t be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund if there’s a major failure. You’re also entitled to have the product repaired or replaced (at the discretion of Modular Wholesale) if it fails to be of acceptable quality and the failure doesn’t amount to a major failure.

Other consumer rights

The benefits to you under our warranty are in addition to any other rights and remedies you are entitled to under relevant consumer laws, and are at the discretion of Modular Wholesale Co.

Terms

The following terms have the following meanings:

Consumer: A person will not be considered a consumer if the goods are acquired for the purpose of resupply or for the purpose of transforming them into a product that is sold.

Goods: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Product information: information about the product which may be contained in any of the documentation provided with the product, including safety instructions, installation instructions, operating instructions, owner’s manual, service manual, labels, and packaging.

Purchase date: the date you purchased the product from the Modular website or one of our authorised stockists, as specified in the purchase receipt authorised by Modular.

Warranty period: period that commences on and from the purchase date and ends as per shown below or on product.

Warranty Periods

The period in which a defect must appear in a Modular Wholesale Co. product if the customer is to be entitled to claim the warranty is 2 years from the date of purchase from Modular Wholesale unless it is set out in the table below.